What if the vessel is delayed and the buyer wants penalty from us?
Check the contract, Incoterm, force majeure wording, and actual cause before accepting liability.
General
What if the buyer asks for unsupported local certification promises?
Do not promise certification results you do not control; commit only to document support you can actually provide.
What is the single best rule for export FAQ answers?
Be accurate, specific, and disciplined; unclear optimism is expensive in cross-border vehicle business.
What if the customer asks for a direct OEM warranty we cannot secure?
Be clear about actual warranty source and never imply more than we can support.
What if parts lead time becomes longer than expected?
Prioritize critical items, communicate early, and revise stocking strategy.
What if the local grid is unstable?
Recommend suitable charging strategy, backup planning, and realistic vehicle deployment.
What if the buyer asks for marketing claims we cannot prove?
Decline or soften the wording. Do not overstate product capability.
What if customs value is challenged at destination?
Support with truthful documents, but local customs decision rests with the importer side. Feasibility depends on OEM policy, MOQ, lead
What if there is a dispute over Incoterms responsibility?
Return to the signed contract, named place, and actual handover evidence.
What if different teams send conflicting answers to the buyer?
Use one owner, one version-controlled FAQ, and one approved document source.