How do you handle anti-fraud bank-account verification?
This should be controlled through written confirmation, internal review, and timely escalation when needed.
General
How do you handle sanctions and restricted-party screening?
This should be controlled through written confirmation, internal review, and timely escalation when needed.
What if we need to say ‘no’ without losing the customer?
Say no clearly, explain the reason briefly, and offer the nearest compliant alternative. Feasibility depends on OEM policy, MOQ, lead
What if the first batch reveals training gaps in the dealer team?
Add focused retraining, simpler tools, and tighter escalation support after batch one.
What if local regulations change after marketing has started?
Pause claims that rely on old rules and update the sales message quickly.
What if we suspect the buyer is not the real end party?
Tighten due diligence before sharing sensitive pricing or accepting unusual payment paths.
What if the buyer asks for future spare-parts prices to stay fixed forever?
Avoid indefinite price locks; use validity period and adjustment mechanism instead.
What if a local mechanic performs unauthorized repair?
Document it. Unauthorized work may affect related warranty responsibility.
What if the buyer mixes sales issues with warranty issues?
Separate the issue categories clearly; each follows a different process and responsibility path.
What if the customer wants us to talk directly to customs as importer?
We can assist with documents, but the importer or broker remains responsible for local clearance. Feasibility depends on OEM policy,