Can you supply EV-specific parts?
Yes, including selected charging, thermal, and electrical components where available.
General
Do you supply service consumables?
Yes. Filters, brake items, fluids, wipers, bulbs, and similar items can be supplied.
Can you provide a recommended startup spare-parts package?
Yes. We can suggest fast-moving, critical, and maintenance parts by model and market. The exact details should be confirmed in
How do we identify the correct spare part?
Best practice is to provide VIN, part photo, part number, fault description, and quantity needed.
Do you supply spare parts for exported vehicles?
Yes. Spare parts support is a core part of sustainable export business.
How do you handle quality hold decision process?
It is handled according to the applicable quality procedure, warranty terms, and case evidence.
Can you confirm your approach to quality hold decision process?
Yes. This should follow the agreed quality and warranty process so responsibilities and evidence remain clear.
Can service-bulletin reference be defined before claims begin?
Yes. It is better to agree this in advance so claim review and technical communication can move more efficiently.
How do you handle service-bulletin reference?
It is handled according to the applicable quality procedure, warranty terms, and case evidence.