Can you provide torque specs and service procedures?
Where available, yes. The exact details should be confirmed in writing before order.
General
Can you train our technicians on EV safety?
Yes. High-voltage safety training is highly recommended.
Can you support by video call during repair?
Yes. Remote video assistance is often effective for field problems. The exact scope and timing depend on the project details
Can you provide technical troubleshooting support?
Yes. Remote diagnosis support can be offered based on available data and responsiveness. The exact details should be confirmed in
Can you ship parts with vehicles?
Yes, if packing, declaration, and customs values are handled correctly.
Can you ship parts by air?
Many parts can go by air, but batteries and dangerous goods face extra restrictions.
How quickly can you quote spare parts?
Usually faster when VIN, part number, and clear photos are provided.
Can you supply ECU or electronic modules?
It may be possible, but coding, software match, and installation conditions matter.
Can you supply full battery packs?
Yes, for some models, subject to price, dangerous-goods rules, and manufacturer policy.