What if sanctions or trade restrictions may apply?
Run compliance screening and do not proceed until the transaction is clearly lawful.
General
What if the customer wants warranty for misuse damage?
Explain exclusions clearly and keep all evidence organized. Feasibility depends on OEM policy, MOQ, lead time, and destination-market requirements.
What if export policy changes suddenly?
Review compliance immediately and communicate lawful options to the buyer.
What if the buyer claims a defect without evidence?
Request structured evidence before accepting technical liability.
What if the buyer delays pickup after arrival?
Remind them early about free time, storage risk, and local clearance deadlines.
What if the buyer asks us to backdate documents?
Documents should reflect actual transaction timing. If you have some special reason for this, We will try to discuss and
What if the buyer asks us to change invoice value?
Commercial documents must reflect the true transaction. For special case we can discuss case by case.
Can you confirm DG review by carrier for shipment?
Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.
Can you confirm battery SOC shipping requirement for shipment?
Yes. This should be confirmed according to the booking, carrier rules, and final shipping documents.